Return & Refund Policy
RETURN/EXCHANGE POLICY
What is “Cancelled Order”, “Returned Order” & “Exchange”?
Note: Refund processing and time taken to refund will not be same for above situations. Refunds for “Cancelled Orders” will be faster than refunds for “Returned Order”.
When can I cancel an order?
You can cancel your order if shipment process has not yet started at our warehouse. If orders have been processed for shipping, cancellation request will not be entertained. This does not mean; you cannot cancel the order forever. Cancellation of the order after shipping, will be treated as “Returned Order” and procedures applicable to “Returned Orders” will be followed.
Can I cancel / return a part of the order?
You can cancel/return a part of the order in case you have not applied any offer or discount to the order. Also, you cannot return a single piece, when it is delivered as pack of certain number of pieces. For eg, innerwears are generally sold in “Pack of 3 Pieces”, which mean 3 pieces as one unit of garment. For such orders, you cannot return a single piece.
Whether goods can be exchanged for "Colour Variation/Mis-match" / "Wrong Colour” ?
It is an inherent risk associated with Online shopping. Colours may vary from one computer to computer, Gadget to Gadget. There is no 100% matching of colours, when it comes to digital view and physical view. So, what you see and what you get may differ little. For "Colour Variation/Mis-match", we cannot entertain any exchanges. However, if we had sent you a "Wrong Colour", say, you had ordered Red and if we had sent Black, we will exchange it.
Whether goods can be exchanged for "Size Unfit"/ "Wrong Size" ?
This is an another inherent risk associated with Online shopping. All customers are required to verify the "Size Chart" thoroughly before choosing a size. For "Size Unfit", we cannot entertain any exchanges. However, if we had sent you a "Wrong Size", say, you had ordered L and if we had sent XL, we will exchange it.
Whether all exchange/return request will be accepted?
No. If we had delivered a product with manufacturing defect or delivered a wrong size or colour, we have no problem in acknowledging it and replacing it for you, subject to availability of item you request. Similarly, no refund will be entertained, unless we deliver you a wrong colour or wrong size or goods with manufacturing defect. Lingeries, Briefs, Panties, Lingerie sets, Socks and any other innerwear are never returnable and exchangeable. If the product returned does not pass the quality check, we shall ship it back to you at your cost. Say, if garment was torn, washed, stained or mishandled while removing tags, and informed as manufacturing defect, it cannot be accepted. If you choose to exchange the item for reason of wrong size/colour delivered or receipt of a defective item, you will be provided with a replacement of the item, free of cost, unless you place a request for refund. However, all exchanges are subject to stock availability and subject to your address being serviceable at that point of time. Please note that we are only able to offer an item of same price. If you wish to exchange our item for a product of different price, we suggest you to return it and obtain refund and place a new order for required item. Hope, our customers respect the intentions behind the exchange policy and don't abuse it.
Whether exchanged goods can be exchanged again ?
No. Exchanged goods shall not be exchanged again.
Can I change the bill value while exchange ?
The bill value has to remain same in case of an exchange. If you want a different product, in that case you need to ‘Return’ your product and place a new order. Please go through our return policy.
Conditions for return/exchange :
The product comes with trims, accessories... What is expected while returning / exchanging the product ?
Since trims, accessories (back-support, clips, tags etc.) are easy to lose, we expect our customers to return them safely without damaging/removing it.
Why do I have to return the original pack ?
We have designed our pack to deliver your shipment in pristine condition en route till it reaches you, which is expected to be repeated when it returns back to us. Also, we are sure, you share our sentiments on recycling and wouldn't mind doing your bit to help.
To what address should I return?
Please ship back the product to our registered office address mentioned below:
SHARKTRIBE FASHION (INDIA) PVT. LTD.,
19/1, KPG GARDEN, THILLAI NAGAR EXTENSION,
DHARAPURAM ROAD,
TIRUPUR - 641608 , TAMIL NADU
Ph: 0421-4342765
Note :- Courier charges for sending the product back to us has to be borne by the customer. Sorry! We don't have a reverse pickup facility which we are working hard to fix it soon.
Refund :
When will be Refund initiated ?
What will be the time taken to get the Refund amount credited to your account?
Though we initiate refund processing as above, time taken to get credited to your account will vary from 3-21 working days.
What amount will I be refunded ?
Cancelled order amount would be refunded, after deducting for taxes and other incidental charges incurred to handle the cancellations, returns and third party expenses (like Bank charges, Payment gateway charges...).
How will be your amount refunded ?
Refund will be initiated through same channel (i.e, either thru Pay U Money or Paytm) as you pay. No other mode will be entertained.
How will I get the refund if I return a COD order?
Your COD refund will be in form of NEFT after providing your following bank details thru email with mentioning of your order number.